Refund PolicyClear guidance for hosting service refunds.

Last updated: August 30, 2026

Requesting a refund

If you believe you are eligible for a refund, email contact@kavixserver.dpdns.org with your name, order or service details, and the reason for your request. We may ask for additional information to verify the request.

Eligibility

Refund requests are reviewed based on the service purchased, the time since payment, and whether the service or resources have already been provisioned or used. Any refund commitment agreed in writing for a specific plan takes precedence for that plan.

Non-refundable services

Setup fees, consumed hosting time, used resources, domain-related charges, and third-party charges are generally not refundable unless required by applicable law or agreed otherwise in writing.

Processing

Approved refunds are returned through the original payment method when possible. Processing times can depend on the payment provider. If a service is suspended for a breach of the Terms of Service, the account may not qualify for a refund.

Policy changes

This policy may be updated when our services or payment arrangements change. The policy in effect at the time of the purchase will generally apply to that purchase.